Shipping policy
Processing & Delivery Times
Physical Products
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Orders are processed within 3 business days (excluding weekends and holidays).
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Once shipped, delivery times vary based on location and shipping method:
- Standard Shipping: 7-10 business days
- Expedited Shipping: 5-7 business days
- International Shipping: 3-5 business days
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You will receive a tracking number once your order has shipped.
Digital Products
- Digital products (e.g., e-books, courses, templates, printables) are delivered instantly via email or direct download after payment confirmation.
- If you do not receive your digital product within 15 minutes, please check your spam/junk folder or contact me at hello@brendaster.com.
Shipping Rates & Restrictions
Physical Products
- Actual shipping rates are calculated at checkout.
Digital Products
- No shipping fees apply to digital products.
Lost or Delayed Orders
- Physical Products: If your package is lost or delayed beyond the estimated timeframe, please contact us at hello@brendaster.com. We will work with the carrier to resolve the issue.
- Digital Products: If you encounter issues accessing your download, please reach out to us for assistance.
Returns & Refunds
- Physical Products: If there are issues that require return or refund, please contact me to discuss resolution options.
- Digital Products: Due to the nature of digital downloads, all digital sales are final and non-refundable. If you experience technical issues, please contact us for support.
For any questions, feel free to reach out at hello@brendaster.com.